Refund Policy
At Tiny Surprise, we strive to provide quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed, customized, packed, or dispatched, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your Order ID and registered contact details.
2. Refund Eligibility
A refund may be considered in the following situations:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product/order description.
- The order cannot be fulfilled by Tiny Surprise.
- Cancellation is successfully accepted before processing/dispatch, wherever applicable.
For damaged or incorrect products, customers may be required to provide clear photographs/videos of the product and packaging for verification.
3. Non-Refundable / Non-Returnable Items
The following items may not be eligible for return or refund unless they are received damaged, defective, incorrect, or otherwise covered by applicable law:
- Customized or personalized products
- Products specially prepared as per customer requirements
- Products that have been used, altered, damaged, or returned without original packaging
- Products where the return period has expired
4. Return Process
If a return is approved, our team will provide the necessary instructions.
Products must be returned in their original condition and packaging, along with relevant accessories and supporting materials, wherever applicable.
5. Refund Processing
Once the returned product or refund request has been reviewed and approved, the eligible refund will be processed through the applicable payment method.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.
For accepted refund requests, applicable consumer/e-commerce requirements will be followed. Government guidance for e-commerce also addresses timely refunds and clear disclosure of return/refund terms.
6. Shipping Charges
Shipping charges, return shipping charges, or other applicable charges will be handled according to the reason for the return and the terms communicated at the time of purchase.
7. Order Delivery Issues
If an order is received damaged, incorrect, or does not match the agreed product specifications, please contact Tiny Surprise promptly after delivery.
Where applicable, we will review the issue and provide an appropriate resolution in accordance with applicable law and our policy.
For cancellation, return, or refund-related queries, please contact:
Tiny Surprise
Email: tinysurprise@gmail.com
Phone/WhatsApp: +91 97906 70700
Address: No. 710, Mettupalayam Rd, Sukrawar Pettai, R.S. Puram, Coimbatore, Tamil Nadu 641002
Please mention your Order ID when contacting us.
Note: This policy is subject to applicable laws and regulations in India. Nothing in this policy is intended to limit any consumer rights available under applicable law.